Cal Transit
A transit app redesign that brings ticket purchasing directly into the app.
APP REDESIGN
TEAM
Solo Project
DATE
October 2024
Problem
The existing Caltrain mobile experience made common commuter tasks more complicated than necessary. Schedules were difficult to scan, navigation was inconsistent, and purchasing a ticket redirected users outside the app. I focused the redesign on reducing friction around the two primary commuter needs: planning a trip and purchasing and managing tickets.
Solution
I redesigned the experience around a more direct trip-planning and ticket-purchasing flow. Users can search routes, compare train options, purchase tickets without leaving the app, and access active and saved tickets in one place. Clearer hierarchy and consistent navigation make frequent commuter tasks faster and easier to complete.
Research
I analyzed the existing Caltrain experience to understand where users might encounter friction when planning trips and purchasing tickets. These findings helped define the key areas of focus for the redesign: clearer navigation, more scannable information, and a streamlined ticketing flow.
Interface Design
